Maintenance Request Tracking
From request to resolution — track every repair with costs, photos, and SLA tracking.
Managers and staff submit requests with photos, priority, and SLA tracking.
Managers and staff submit requests with photos, priority, and SLA tracking. Track progress through a visual Kanban board, assign vendors or staff, and log costs. Completion photos verify work quality. Costs are automatically added to property expenses and owner statements. Preventive maintenance scheduling and property inspections ensure nothing gets missed.
Key Benefits
- Submit requests with photos, priority levels, and category tags
- Kanban board view for visual workflow management
- SLA breach detection and tracking per priority level
- Track status: Submitted → Assigned → In Progress → Resolved
- Comprehensive maintenance reports and analytics dashboard
- Full inventory management for maintenance supplies and parts
- Costs logged and allocated to property expenses
- Property inspection templates and scheduling
How It Works
Request Submission
Describe the issue, select a category (plumbing, electrical, etc.), set priority level, and attach photos. Managers are notified via push and in-app notification.
Vendor Management
Maintain a directory of vendors with specialty, service area, rating, and job history. Assign preferred vendors per property.
Cost Tracking
Log material and labor costs per request. Costs are automatically added to property expenses and reflected in owner statements.
Priority & SLAs
Emergency issues (burst pipes, security) flag for 2-hour response. High priority within 24 hours. Medium 72 hours. Low scheduled within 2 weeks.
Preventive Maintenance
Schedule recurring tasks: water tank cleaning every 3 months, generator servicing, fire equipment checks, pest control. System auto-creates tasks on schedule.
Analytics & Reports
Average resolution time by category, cost per request, most common issues, vendor performance rankings, SLA compliance rates, and preventive vs reactive ratio.
Ready to Get Started?
Create your free account and start managing your properties in minutes.